Increasingly, ISPs (e.g., earthlink.net, comcast.net)
and mail services (e.g., Hotmail) are using filtering systems to try and
keep spam out of customers' inboxes. Sometimes, though, they accidentally filter the e-mail that you do want to receive.
Please do not blame your ISP or mail service. The volume of spam is enormous and the
algorithms to figure out what is spam (and what is not) are complicated. So mistakes
do happen
We all have to deal, unfortunately, with the fallout of
what spammers do to the Internet.
Naturally, you want to keep spam out. And you want to receive
important Good-Child-Guide communications -- Support e-mail, our
e-zines and any other e-mail that you request (and we only
EVER send e-mail that you request).
To make sure that Good-Child-Guide mail is not deleted or filtered into a "junk" or "bulk" folder, please add the following Good-Child-Guide domains to your list of trusted senders/your address book/contact list (in your e-mail software) and to your ISP/mail service's whitelist...
This should guarantee that you will receive whatever e-mail you need... Good-Child-Guide Support replies (should you ever need support), post-order e-mails (if you order a Good-Child-Guide product), etc. We only EVER send e-mail that you specifically request.
It's a shame to bother you like this, but blame it on the spammers. Your ISP or mail service is only trying to protect you. The bottom line is that things have become so complicated in the ever-escalating war between spammers and ISPs/mail services, that you and we are accidentally caught in their cross-fire.
Click here for more about the state of affairs between ISPs vs. spammers.
(Pops open a new window -- when you close it, you'll be right back here.)
On the other hand, please keep reading if you just want
to whitelist Good-Child-Guide at your ISP/mail service, so you
can get the mail that you are entitled to.
How do you add Good-Child-Guide domains to the so-called "white list"? That varies from ISP/mail service to service...
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*NOTE: If your ISP does not allow you to whitelist a domain,
they are failing to meet your most basic of EXPECTATIONS...
to receive e-mail from whomever
you want. There are many other, customer-focused, ISPs who
would love to have your business.
What to do if you can't whitelist
Good-Child-Guide? Please click here.
(Pops open a new window -- when you close it, you'll be right back here.)
Sorry for the inconvenience, but these
circumstances are beyond our control. All you and we can do is work together
with the good ISPs and responsible mail services to shut out the spammers,
and let the "good guys" through.
Thank You
Good-Child-Guide Customer Support.
P.S. Naturally, once you have verified that the
Good-Child-Guide domains are whitelisted, it's too
late to receive the actual e-mail -- it has already been deleted by your
mail service or filter. So please send us an e-mail at
support@good-child-guide.com .
Please tell us which e-mail you did not receive.
Include...